Feb
4
Four Step Communication Model
Posted by The Passion Diva . Published on 04 February 2008, Received
The Key to this process is to say them in a completely neutral voice. No smart or witty remarks, keep calm and keep the tone of your voice very flat. Think about it as if you were saying “the world is round” no emotion, no excitement.
- Inform. “Do you realize you are yelling?” or “Do you realize that comment hurt me?” Most people will be taken off guard with this kind of comment and will stop. If the individual continues the unwanted behaviour, then take it to the next step.
- Request. Ask the individual to stop. “I ask that you stop yelling at me now” or “I ask that you only give me constructive feedback. If they still don’t get it and the behaviour continues move to step 3
- Demand or insist. “I insist that you stop yelling at me now.” If they still persist, take it to step 4
- Leave. “I can’t continue this conversation while you are yelling at me. I am going to leave the room.”
Be very conscious of your voice, you know when you have a little charge of fire, cockiness or superiority in your voice.
You can say just about anything to anybody if you say it in a neutral manner.
